FAQ

Do you ship internationally?

yes

Are your diamonds conflict free?

Yes, all diamonds are sourced at the Israeli Diamond Exchange, hand picked by our team. We work with excellent cut, conflict free diamonds. If you are looking for a diamond of a specific grade please contact us at info@yajewelry.com

How do I know what ring size to order?

The sizes in the website are US sizes. If you do not know your ring size, we highly recommend having your finger sized by a local jeweler and asking for your US ring size. If you know your ring size on non us scale, you can convert it by using our international size chart.  

You can request a customized size (from the suggested options) such as: 5.25, 5.75 etc. Request can be made while placing your order- on the Add a Note section before check out.

We are responsible for sending you the ring size you ordered. However we cannot be responsible for determining your ring size. (Some people wear their rings loose, some tight.) The size is your responsibility.

Can my Ya Jewelry item be customized?

Yes, all items can be ordered in solid 14k/18k yellow, white or rose gold, As well as silver or gold plated brass. It is possible to change, add or remove gem stones from a piece of jewelry. We can also have your piece engraved by your request. For more information and rates please contact us at  info@yajewelry.com

How long does it take to get my parcel?

Orders are shipped within 7-21 business days, due to handmade work. You will get a shipping confirmation email with tracking number at the shipping day. Orders are shipped from Israel with registered air mail using a tracking code.

Shipping with regular registered air mail from Israel usually take 1-3 weeks. Express shipping takes 3-7 delivery days.

Delivery times are estimated, delay may occur by post, custom or holiday.

 

What are the customs charges?

Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc,  differs from country to country. You can verify the fee's at your country's customs website. It is the buyer responsibility to pay any taxes that customs might claim.

 

Can I return / exchange an item?

Return or exchange the item within 14 days of receiving the item. Items must be unworn/unused and in original condition and packaging.

Shipping cost will not be returned, and it is the buyer's responsibility to pay for the return shipping costs. As the item is safely returned to our studio,  a refund will be made via PayPal, excluding shipping fee.

 

 I want to purchase an item as a gift, how should I order?

All packages arrive wrapped and ready for gifting, items do not display any pricing information.

Can I add a personal message to my gift?

Sure! Fill in your message in the Add a Note section before check out.

 

Help, I lost one of my earrings! Can I buy just one instead of a pair?

Yes! Please contact us at info@yajewelry.com for further instructions.

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